FAQs for Recruiters
This section is designed to provide clear and detailed answers to the most common questions about posting job advertisements, managing listings, payments, invoicing, and support requests. Whether you are a new user or a returning client, our FAQs aim to guide you through every step of the process, ensuring a smooth and efficient experience.
If you do not find the information you are looking for, please feel free to contact our support team for personalized assistance.
Instructions for Posting a Job Advertisement
To post a new job advertisement, simply log in to your account and navigate to the “Post a Job” section. You will be guided through a step-by-step form where you can provide all necessary details about the job. Once completed, you can preview your ad and proceed with publication after confirming the details.
A job posting must include the job title, company name, job description, application method (either an email address or a direct application link), job type (such as full-time, part-time, freelance, or internship), and job category. While other fields are optional, we recommend providing as much relevant information as possible to attract suitable candidates.
Yes, once your job ad is published, you will have access to a dashboard where you can manage your listings. This includes the ability to edit job details, remove the ad if the position is no longer available, mark it as filled when the role has been successfully hired, and renew the posting if you are still looking for candidates.
Payment Process and Job Ad Publication Guidelines
We accept payments via credit card, securely processed through Stripe, or via bank transfer. Once you place your order, we will provide you with our bank account details to facilitate the wire transfer.
Your job advertisement will be published within 24 hours after payment has been successfully processed. Should you wish to make any modifications prior to publication, please reach out to us via email.
Yes, you will receive an email confirmation once your job advertisement has been successfully published. Additionally, you can access all relevant details directly through your recruiter account.
No, there is no additional fee for selecting multiple relevant job categories. We ensure that the most appropriate categories are selected for your job ad. Please note that for work experience levels, you may only choose up to two options.
If your payment fails, your credit card will not be charged. In case of any discrepancies or if you believe you have been incorrectly charged, kindly reach out to us via email, and we will promptly process a refund.
Certainly! An invoice will be provided for all purchases and can be accessed through both your confirmation email and your recruiter account. If you need to include a Purchase Order (PO), you can add it before placing your order. If you forget to include it, simply contact us, and we will update the invoice for you at no extra cost.
Effective Management of Published Job Advertisements
You can effortlessly monitor the performance of any published job ad through your recruiter dashboard. It provides comprehensive insights, including the number of views, application clicks, and other engagement metrics, enabling you to evaluate the effectiveness of your job posting and make informed decisions.
Once your job advertisement is published, a dedicated recruiter dashboard will be made available to you. From this dashboard, you can easily manage your job postings, including marking the position as filled, editing, deleting, or renewing the ad, all with just a few clicks.
Absolutely! You have the flexibility to delete your job advertisement at any time directly from your recruiter dashboard.
In your recruiter dashboard, you can easily mark a job ad as “filled.” Once marked as filled, candidates will no longer be able to apply for the position. If you wish to remove the job ad entirely, you can do so within the same dashboard.
Understanding Billing, Invoicing, and Payment Receipts
The job ad fee is due immediately and can be paid via Credit Card or Bank Wire Transfer.
Yes, an invoice will be issued for all orders in PDF format. If needed, it can also include a Purchase Order number.
Yes, absolutely! You can add a Purchase Order number before placing your order. If you forget, simply email us, and we will update the invoice for you.
If you believe you have been wrongly charged, please email us as soon as possible. We will issue a credit note and process your refund immediately.
Your payment receipt will be available for download as soon as your payment has been processed.
Procedure for Filing Claims and Requesting Support
If you encounter an issue with your job posting, please contact us via email or use our contact form. We will promptly respond to resolve the matter. If your job ad has not been published or was incorrectly published, we will issue a refund without hesitation.
You can reach our customer support team by emailing us at support@spotjobs.com or by submitting a request through our contact form on the website.
There is no time limit for filing a claim or requesting support. You can reach out to us at any time, and we will be happy to assist you.
