Senior Manager Communications

Working at Transurban offers a unique opportunity to witness the real-life impact of your contributions daily. We develop city-scale solutions, constructing and managing safer, smarter, and more sustainable road networks to address critical transport issues hindering urban progress.

About the Role

We are looking for a Senior Manager, Communications to spearhead the strategic development, execution, and enhancement of customer communications covering delivery & design, content, and the customer lifecycle. Your responsibilities will also include supporting newsletters, incident communications, account health initiatives, educational efforts, and refining toll notices, statements, invoices, and other essential documents. You will join a team focused on managing and optimizing the processing and distribution of vital business communications.

As our Senior Manager, Communications, you will contribute to enduring, positive changes that influence the future of our cities and communities. This is meaningful, challenging, and stimulating work.

Day-to-day, you will:

• Develop and implement comprehensive external customer communication strategies.
• Analyze communication outcomes and refine strategies based on data-driven insights.
• Establish and maintain communication policies and procedures.
• Implement mechanisms for customer feedback to enhance communication effectiveness.
• Create, deliver, and improve new communication activities.

This role suits someone with:

• A curious mindset and relevant transferable skills and experiences.
• At least 10 years of experience in communications or related fields.
• Mandatory experience with notices, statements, invoices, and/or member statements.
• A minimum of 5 years in people management.
• Experience in designing and executing strategic communications roadmaps.
• Proven ability in managing third-party relationships, including contract negotiation.
• Advanced written and verbal communication skills, with the capacity to influence and manage senior stakeholders.
• Proficiency with digital communication tools and platforms, such as document composition, marketing automation, archiving, reporting, and reconciliation systems.

With a career at Transurban, you’ll receive benefits including:

• Various flexible working and leave arrangements, including the option to buy an extra six weeks of leave annually.
• 16 weeks of paid parental leave (irrespective of gender or carer status), available immediately, with Superannuation contributions during unpaid leave.
• Learning and development opportunities tailored to your career goals.
• Health and wellbeing support, including access to Headspace, our EAP program, and wellness facilities.
• Share offers and insurance benefits.
• Social events, community engagement programs, and paid volunteer days.

We provide flexible working and leave options to help you balance work with personal commitments and interests. Let’s discuss how this can work for you.

We champion diversity within a framework of safety, wellbeing, and inclusion, where everyone feels they belong. We treat everyone fairly, considerately, and respectfully, regardless of gender, identity, marital or family status, sexual orientation, age, ethnicity, beliefs, background, perspective, or experience. We aim for an environment where everyone feels comfortable sharing ideas, questions, and concerns. We strongly encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and individuals with disabilities. If you need adjustments or support during recruitment, please contact careers@transurban.com.

Ready to contribute to keeping cities moving? Apply today.

Tagged as: +10 years